Handle thousands of attendees without growing your team

No, it's very simple. From the Nevent backoffice you can train the chatbot in minutes. Just upload documents (PDFs, FAQs, event information) and the chatbot learns automatically. You can also add specific questions and answers with a few clicks. It includes pre-configured templates by event type (festival, club, concert) so you can start immediately.

The chatbot has multiple safety mechanisms. First, if it doesn't know how to answer, it logs it and notifies you so you can easily add that answer. Second, it detects when it needs human help (very specific question, frustrated user) and alerts you so you can intervene manually. Third, it can automatically route to a human according to rules you configure. The bot also learns continuously, suggesting new Q&As based on query patterns.

Yes, completely. From the backoffice you can monitor all conversations in real time. If you see a conversation that requires personal attention, you can take control with one click and respond directly without the user noticing the change. The bot learns from your interventions. You can also configure rules so that certain types of queries (e.g. refunds, sensitive cases) are automatically routed to a human.

Yes, Nevent's chatbot is multichannel. It works simultaneously on WhatsApp Business (most used in Spain with 60% preference), Instagram DM, Telegram, Facebook Messenger and as a widget on your website. You configure the bot once and it works on all platforms. Users can chat wherever they prefer and receive the same level of attention.

The chatbot automatically detects the user's language and responds in Spanish, English, Catalan, French, Italian, Portuguese and more. This is especially useful for international festivals. You don't need to configure anything, the bot automatically switches language based on the user.

Yes, the chatbot is fully integrated. Conversations automatically enrich attendee profiles in the CRM (what they ask, when, their interests). It can automatically trigger follow-up emails or SMS. For example, if someone asks about VIP tickets but doesn't buy, it can activate a follow-up campaign. It's also available in your festival's mobile app.

The chatbot can guide users through the purchase process and answer all their pre-sale questions, which significantly increases conversion. It integrates with your ticketing system to provide real-time information about availability, prices and ticket types. It can send personalized direct purchase links based on user interest.